Refund policy

We hope you love your purchase. If for any reason you are not fully satisfied, you may request a return within 30 days of delivery, provided the conditions below are met.

How to Request a Return

To start a return, email info@pearljune.com and include:

Order number
Reason for return
Photo of the product (required in case of damage)
Full name
Delivery address

Please wait for confirmation before sending anything back. Returns sent without prior approval cannot be processed. Once your return is approved, you have 7 days to ship the item back, scanned at the carrier within that timeframe.

Return Conditions

To be eligible:

The item must be unused and in original condition
All original packaging and components must be included
The item must show no signs of wear or damage after delivery
For hygiene reasons, pierced earrings can only be returned if unworn and sealed
Any defect must be reported promptly upon receipt

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. Pearl & June reserves the right to refuse returns that do not meet these conditions.

Promotional & Clearance Items (Final Sale)

Items purchased at a discounted price, during sales events, clearance periods, or special offers are considered final sale and are not eligible for standard returns or exchanges, unless they arrive defective or damaged. If you believe your item arrived defective, contact us within 48 hours of delivery with clear photos. By purchasing a promotional item, you acknowledge it is acquired under these promotional conditions.

Exchanges

We offer fast, easy exchanges so you can quickly receive the correct item. Exchanges are processed once your return is on its way or received, depending on availability.

Store Credit

You may also return your item for store credit instead of an exchange. Store credit is valid for 6 months from the date of issue and can be used on any product in our store.

Damaged, Defective, or Incorrect Items

Please inspect your order on delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours. We may request photo or video evidence, and will provide a suitable resolution.

Refunds

Refunds are issued after the returned item is received and inspected.

A valid track & trace number and proof of delivery are required
Refunds are processed within 7 working days after approval
Refunds are issued to the original payment method unless otherwise agreed
Original shipping and processing costs are non-refundable
We reserve the right to deduct an appropriate amount if returned items show signs of use beyond normal handling

Order Processing & Cancellations

Orders are processed shortly after being placed and cannot be modified or canceled once processing has started. If your order is already in transit, please wait until delivery before contacting us about next steps.

Shipping & Delivery Liability

United States: 8 to 13 business days (FREE), orders processed Monday to Friday
Pearl & June is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control
Once a package is marked delivered by the carrier, responsibility transfers to the recipient
We are not responsible for packages lost, stolen, or delayed after being handed to the carrier
Customers must provide an accurate, complete address. Orders returned due to incorrect addresses, refused delivery, or uncollected packages are not eligible for shipping reimbursement, and additional charges may apply for reshipment
Pearl & June is not responsible for return shipments lost or damaged in transit. Customers must use a trackable, properly packaged method
Customers are responsible for any customs duties or taxes, if applicable

Payment Disputes

We are committed to resolving concerns quickly. Please contact us directly before opening a payment dispute or chargeback so we can help resolve the matter.

Final Statement

By placing an order with Pearl & June, you confirm that you have read and agreed to this Return & Refund Policy.